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FAQ for Patients/family members

  1. 1How do I know what type of home health care I need?
  2. 2What are your operating hours?
  3. 3What types of insurance do you accept?
  4. 4What will it cost to have home healthcare services?
  5. 5How long will Medicare pay for my home healthcare services?
  6. 6Who is responsible for paying for the caregiver?
  7. 7How often will a caregiver visit?
  8. 8Do supervisors oversee care to ensure quality service?
  9. 9Why do I need home health care services?
  10. 10How long is the script for home health care good for once the doctor writes the order?
  11. 11My wife had a stroke and receiving therapy at a clinic. Can a nurse come out to our home as well?
  12. 12My mom lives in Boca Raton and her blood sugar has been high. How can home care help?
  13. 13Do I need to buy my own medical supplies for my wound with home health?
  14. 14Does Medicare Home Health provide just a home health aide if that is all I really need?
  15. 15What are the requirements in order for me to receive Medicare Home Care Services?
  16. 16Once care is started, what happens next?
  17. 17What should I do if my Mom on service with Comprehensive doesn't feel well?
 

How do I know what type of home health care I need?

As a Medicare recipient, we will consult with your physician to determine the type of home health services you will need for your specific medical condition.   

What are your operating hours?

Our office hours are 8:00 am -5:00 pm Monday through Friday. After hours, members of our staff are available 24 hours a day, 7 days a week.  

What types of insurance do you accept?

We accept Medicare and private payments.  

What will it cost to have home healthcare services?

Medicare recipients have their required home healthcare services reimbursed by Medicare at no cost to the patient. Our Agency will bill Medicare for our services on your behalf. We will accept Medicare assigned payment as payment in full for the services we provide as long as you meet the qualifying requirements and the services are covered by the Medicare program. If services are ordered which are not covered by the Medicare program, you will be notified by the Agency in advance so that you can make other financial arrangements. Please notify the Agency immediately if you decide to enroll in a Medicare or private HMO (Health Maintenance Organization) or Hospice. Medicare may not pay for the services we are providing if you are enrolled in an HMO or Hospice.

How long will Medicare pay for my home healthcare services?

Medicare is designed to take care of acute, short-term medical conditions not chronic, long term illnesses. Medicare will pay for skilled nursing, physical therapy, occupational therapy and speech language pathology as long as the patient is making continued progress in therapy, requires nursing, remains homebound and your physician determines Medicare home healthcare services are still necessary.  

Who is responsible for paying for the caregiver?

All caregivers are paid by Comprehensive Home Health Care, satisfying any taxes and obligations to the government.  

How often will a caregiver visit?

The frequency of your visits are determined by your individualized medical needs. 

Do supervisors oversee care to ensure quality service?

All of our caregivers go through a rigorous hiring process and are all licensed and/or certified. Our caregivers are supervised by our highly-trained, professional staff through continuous communication and supervisory visits.

Why do I need home health care services?

Your doctor has ordered home health care through Comprehensive Home Care. Your physician is concerned about your health condition and home health care allows your doctor to be able to monitor your health with the assistance of a visiting home care nurse and/or physical therapist in the comforts of your own home.

How long is the script for home health care good for once the doctor writes the order?

When a physician prescribes home health care services under Medicare, the initial order is good for sixty days assuming that the patient meets the Medicare guidelines for treatment.

My wife had a stroke and receiving therapy at a clinic. Can a nurse come out to our home as well?

Outpatient Therapy Centers bill Medicare under Medicare Part B.  Unfortuantely, a Medicare recipient cannot receive therapy under (Part B) and home health care services (Part A) at the same time.  In your situation perhaps its best to speak with your doctor about home health care services instead of outpatient therapy at this time.  Once appropriate, perhaps the doctor will write a new order for therapy at the center again once skilled nursing care is no longer required at home. 

My mom lives in Boca Raton and her blood sugar has been high. How can home care help?

If your mother is having a problem controllling her blood sugar and has seen her doctor recently, you may want to call her doctor for a script for home health services for diabetes management.  A home health care nurse can evaluate and educate your mother on disease management and proper nutrition. 

Do I need to buy my own medical supplies for my wound with home health?

When a Medicare recipient agrees to care by a home health care agency for treatment, it is the obligation of the Medicare home care agency to bring medical supplies for services.  Patients are not required to purchase wound care supplies and products unless the physician prescribed a specific ointment that requires a script.

Does Medicare Home Health provide just a home health aide if that is all I really need?

A home health aide is a licensed, trained health care professional who can assist an individual in a home or home like environment.   Medicare does not unfortunately cover a home health aide to assist a patient with custodial care in the home such as meals preparation, light housekeeping or assistance with daily living.

What are the requirements in order for me to receive Medicare Home Care Services?

In order to receive Medicare Home Health the following is required:

  • You are homebound.  This means that due to your illness or injury you are confined to your home and it takes a considerable taxing effort for you to leave your home and your absences are infrequent and of relatively short duration.  If you are able to drive, you do not meet the homebound requirement.  
  • You are under the care of a doctor who has ordered, in writing under a plan of care, the treatment or services that are to be provided.  If the services are not medically necessary and specifically ordered by your doctor, Medicare will not pay for those services.
  • You have had a recent illness or injury (or worsening of a condition) which requires skilled nursing care on an intermittent basis (other then solely venipunctures), or Physical Therapy, Speech Language Pathology or have a continuing need for Occupational Therapy.
  • Care is required on an intermittent basis. 

Once care is started, what happens next?

Once care is started, Comprehensive home care will develop a Plan of Care for your needs.  Comprehensive Home Care involves key professionals, staff members and you, the patient, in developing your individual plan of care, which is based upon admission information, your physician’s specific medication and treatment orders, our observations and your personal wishes. The plan of care is designed to increase your ability to care for yourself.

The plan of care may include the following interventions and goals:

  • Health care
  • Personal care
  • Rehabilitation
  • Discharge plan
  • Psychosocial needs
  • Physician information regarding orders and treatment

The plan of care is reviewed and updated as needed, based on your changing needs. Medical information will be provided to assist you in participating in your plan of care.

There must be a willing, able and available caregiver to be responsible for your care between agency visits. This person can be you, a family member, a friend or a paid caregiver.

What should I do if my Mom on service with Comprehensive doesn't feel well?

In the event of a serious medical emergency, the patient should be taken to the hospital emergency room. Comprehensive Home Care does not operate as an emergency service; therefore, valuable time may be lost by contacting the Agency for a serious emergency such as a diabetic coma, severe chest pain, unconsciousness, etc.